This WooCommerce-integrated chatbot is designed to transform post-sales customer support by combining automation and artificial intelligence to deliver fast, secure, and personalized assistance.

The chatbot retrieves real-time order information, including shipping details and tracking numbers, after verifying the customer’s identity through a strict email-based authentication system.

Beyond order management, the chatbot answers frequently asked questions about return policies, delivery times, and terms of service using RAG. If a request is too complex, the system seamlessly escalates it to a human operator via Telegram, guaranteeing no customer query goes unresolved.

Key Features of the Chatbot:

– Order Tracking: Retrieves real-time tracking information for WooCommerce orders, including carrier URLs and pickup dates.

– Order Details Retrieval: Provides customers with past/current order information after strict email verification.

– Policy & FAQ Assistance: Answers questions about shipping, returns, and store policies using a vectorized knowledge base (ToS tool).

– Identity Verification: Ensures privacy by requiring exact email-order matches before sharing sensitive data.

– Human Escalation: Transfers complex issues to human agents via Telegram when the AI cannot resolve them.

– Context-Aware Conversations: Maintains dialogue context using memory buffers for seamless interactions.

Who Benefits from This Chatbot?

– E-commerce Stores: WooCommerce businesses needing 24/7 automated post-sales support.

– Customer Support Teams: Reduces ticket volume by handling repetitive queries (tracking, policies).

– SMBs: Small-to-medium businesses lacking resources for full-time support staff.

– Customers: Shoppers who want instant, self-service access to order status and FAQs.

How It Works:

Customer Interaction: The workflow starts when a customer sends a chat message, triggering the AI agent.

Identity Verification: The agent requests the order number and associated email, strictly verifying the match before proceeding.

Order & Tracking Retrieval: Using WooCommerce API tools (get_order, get_tracking), it fetches order details and tracking information.

Policy & Support: The ToS tool answers shipping and policy questions, while human_assistance escalates unresolved issues to a human agent via Telegram.

Memory & Context: A buffer memory retains conversation context for coherent interactions.

Set Up Steps:

1. Configure Qdrant Vector Store: Replace QDRANTURL and COLLECTION in the nodes to set up document storage.

2. Add Telegram Chat ID: Insert your Telegram CHAT_ID in the human_assistance node for escalations.

3. Integrate WooCommerce Tracking Plugin: Install the YITH WooCommerce Order Tracking plugin and update the HTTP request URL in the tracking node.

4. Test & Activate: Verify the workflow by testing order queries and ensuring proper email verification.

Need help customizing? Contact me for consulting and support or add me on Linkedin.