This workflow uses AI to analyze customer sentiment from product feedback.

If the sentiment is negative, AI will determine whether offering a coupon could improve the customer experience.

Upon completing the sentiment analysis, the workflow creates personalized email templates. This solution streamlines the process of engaging with customers post-purchase, particularly when addressing dissatisfaction, and ensures that outreach is both personalized and automated.

This workflow won 1st place in our last AI contest.

Note: To use this template, you need to be on n8n version 1.19.4 or later.