This n8n workflow demonstrates how to create a really simple yet effective customer support channel and pipeline by combining Slack, Linear, and AI tools.

Built on n8n’s ability to integrate anything, this workflow is intended for small support teams who want to maximize the re-use of the tools they already have with an interface that doesn’t require any onboarding.

How it works

The workflow is connected to a Slack channel set up with the customer to capture support issues. Only messages which are tagged with a “✅” reaction are captured by the workflow. Messages are tagged by the support team in the channel.

Each captured support issue is sent to the AI model to classify, prioritize, and rewrite into a support ticket. The generated support ticket is uploaded to Linear for the support team to investigate and track.

The support team is able to report back to the user via the channel when the issue is fixed.

Requirements

– Slack channel to be monitored
– Linear account and project

Customizing this workflow

Don’t have Linear? This workflow can work just as well with traditional ticketing systems like JIRA.